SPHL Live Help

Minimum System Requirements

In order to fully enjoy your SPHL Live Online experience it is recommended that your computer meets or
exceeds the following system requirements:

Minimum Windows Requirements

  • Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory
  • Microsoft Windows XP SP2 or Microsoft Windows Vista
  • Internet Explorer 6.0 with Service Pack 2 or above, or Firefox 2.5 or above:
    - IE: http://www.microsoft.com/ie
    - Firefox: http://www.mozilla.com/firefox/
  • Adobe Flash Player 9.0.124.0 or above: http://www.adobe.com/products/flash/about/
  • Sufficient Internet connection bandwidth, 800kbps or higher for smooth playback experience
  • Free hard disk space: 300 MB
  • Video adapter and monitor: Super VGA (1024x768) or higher.


Minimum Mac Requirements

 

Frequently Asked Questions

Why the Game is Not Available?

The game you are attempting to purchase/view may not be available for a number of reasons, some examples follow:

  1. Game cancelled.
  2. Game not being broadcast.
  3. Games played outside an SPHL arena may not be broadcast.
  4. Technical issues with broadcast.

If a game is marked "Not Available" in the schedule and you need additional information please contact support at sphllive@neulion.com.


Can I use SPHL on more than one device?

You may connect up to 5 devices to your SPHL Live stream account, but you can watch content on only one device at a time.


Why are my videos taking so long to start and/or very choppy?

This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth then you should.


How can I listen to the radio broadcast of the live games?

Fans can listen for free to the radio portion of the games by selecting the "RADIO" tab on the main SPHL Live service page at http://sphl.neulion.com/sphl/. The radio buttons for the SPHL Live service will only be active during game times. In addition only teams that have elected to participate in the radio portion of the service will have radio.


In the "LIVE GAMES" area of the SPHL Live service some games do not have a "GET IT" button, why is that?

Some games may not be broadcast. For example some games are played in arenas that are not the regular home arena of the SPHL team. In this case the game does not have broadcast coverage and will not be available in the SPHL Live service. There may be other conditions that cause a game to not be broadcast.



Contact Us

If you have any questions or comments feel free to contact us by emailing at sphllive@neulion.com